Questions about Henora, answered

Henora is business software that puts sales, stock, money and staff in one system. A sale, a payment, a stock movement and an expense all land in the same place, so your reports always agree.

Growing businesses that buy, sell and hold stock, from a single shop to several branches, including teams that sell in the field.

Henora is free to use, as long as you agree to the terms and conditions in the contract agreement we sign with you. Call or email us and we will explain what it looks like for your business.

Contact us by phone, email or the form on our Contact page. We create your company in Henora with your details, you sign the contract, and your team starts using it under the agreed terms.

You sign a contract with us that sets out the terms and conditions for using Henora. Read it with us, ask any questions, and once you agree and sign, your team starts using the system.

No. Henora runs in the browser on a phone, a tablet or a computer. You can also add it to your phone's home screen for quick access.

Yes. The system is built to work on phones as well as computers, so staff can record sales and check stock from the shop, the store or the field.

When a customer pays by mobile money, Henora sends a payment request to their phone. The sale shows as Processing until the customer enters their PIN.

Only once the payment is confirmed. Until then the sale stays as Processing and does not appear in your totals, dashboard or reports.

Open the sale and switch it to cash. Your totals update straight away.

Yes. Open any sale and download its receipt as a PDF.

Yes. Record the return on the sale so your records stay correct.

Yes. Cash and mobile money are kept apart, and cash taken out of the till is recorded, so you can see exactly what came in each way.

Yes. Keep a customer list and add follow-up reminders so no lead or promised call is forgotten.

Yes. You can create several branches, keep stock for each, and move stock between them.

The Low Stock Alerts page lists what needs reordering.

Yes. Expiry Tracking shows which goods are close to expiring so you can sell them first.

Yes. Download a purchase order as a PDF or email it directly to the supplier.

Yes. Record invoices and payments against each order or supplier, and require approval before a payment is made.

Open the purchase order and receive the goods. Stock updates automatically.

Daily and monthly sales, employee performance and product sales analysis. Current stock, stock movement, stock valuation and fast and slow movers. Financial summary, profit, payments, expenses and fiscal-year reports, plus an account statement.

Yes. Reports can be downloaded as PDFs to print or share. The account statement can also be downloaded as a CSV file that opens in Excel or any spreadsheet.

Yes. Record expenses by category and record income that is not a sale. Managers can approve or reject records, and the person who submitted them is notified.

Yes. Set sales targets and track how each person is doing against them.

Yes. Roles with permissions decide what each person can see and do.

Yes. The Activity Log records who changed what and when.

Yes. Leave requests, purchase requests, income and expenses, and supplier payments can go through approval, with a history of every decision.

They can reset it by email or by answering their security question.

Yes. Staff Chat supports voice notes, files, replies, forwarding and reactions, and Announcements reach everyone in the business.

Read our privacy policy for how information is collected and used. If you have a specific question about your data, call or email us.

Send a support request from inside Henora and read our reply there, or call or email us using the details on the Contact page.

Yes. We create your company with your details and help your team get started.

Our Tutorials page has step-by-step guides for the everyday tasks, written with the same menu names you see in the system.